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FAQs

Here are the questions that customers often ask us when planning a tour with Anglia. If you have more questions please call us on 01376 574130, email [email protected] or chat to us online.

What's different about an Anglia guided tour?

The students and teachers who come on our guided history trips tell us time and again that it’s our experienced guides who make the difference. Deeply knowledgeable, full of captivating stories and skilled at connecting with young people, they bring places and events to life in ways that few others can.

If you want to see why so many schools choose to travel with Anglia, take a look at this short film.

Can I undertake an inspection visit before I travel?

Yes, you can. We would be pleased to facilitate inspection visits for group leaders travelling to destinations they have not previously visited so that they can carry out their own Risk Assessment.

Can you help with Risk Assessments?

Yes, we can. All our tours comply with the latest DofE guidelines that relate to Heath and Safety on educational visits. Our Safety Management System includes Risk Assessments of activities and venues included in many of our tours which we will be pleased to forward to you.

Where can I find the latest travel advice?

The current global situation means the possibility of being close to, or caught up in, a terrorist attack is a risk faced by us all. Like all risks, this needs to be kept in perspective and managed in a thoughtful and proportionate way. Please see the latest advice from the Outdoor Education Advisory Panel regarding foreign travel and questions around terrorism.

We also advise you to visit the FCDO website www.fcdo.gov.uk

OEAP advice
Is there an emergency contact available at all times in the UK?

Yes, there is. We are the only schools’ tours operator which, as a matter of course, puts guides on all of its tours. In an emergency they are the first point of contact. They are supported, in turn by a Duty Officer, available 24 hours a day on a mobile number issued to the lead teacher. In the unlikely event of a major emergency, an incident room would be set up at the Anglia offices and manned to give fast, efficient and coordinated responses.

Are your guides DBS checked?

Yes, they are. At Anglia, we require all our guides to hold valid Enhanced Disclosure Certificates.

Some members of my group have non-UK passports. Is this a problem?

Not at all. Although it is ultimately the responsibility of the school to ensure all those travelling in their group hold the necessary documentation, your Tour Coordinator will be happy to advise you who to contact.

What is a collective passport and how can I get one?

A collective or group passport is an easy and cost-effective way for approved groups of students to make trips to certain European countries. You can download a copy of the application form from the ‘Directgov’ website or request a copy from the Identity and Passport Service.

How many free teacher places am I entitled to?

Anglia provides 1 free teacher place for every 10 paying students on each of our tours. That said, we know that some LEAs do require a higher ratio of adults to students, and where this is the case, we would be happy to arrange this for you.

Are excursion costs included in my tour price?

We will provide you with one all-inclusive price based on your specific requirements. However, if you want to add any optional extras, we will be happy to quote you a price for these too.

Can you cater for special needs and disabled passengers?

Yes, we can. Anglia is committed to promoting equality and diversity. We ensure that all who travel with us receive the same excellent service and unique experience. We ask that you highlight to us any special requirements at when you first enquire with us and then when you are ready to confirm a booking we will send you our special assistance form, to ensure we have all details recorded. 

NGT Special Assitance
Is our money safe with Anglia Tours?

Yes, it is. Anglia Tours Limited is a member of ABTA. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things don’t go to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA:

By post: 30 Park Street London SE1 9EQ

By phone: 020 3117 0500

Visit their website: www.abta.com

All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you have booked (flights, hotels and other services) is listed. Please see our booking conditions for further information, or for more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate.

ABTA website

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